Refund Policy

Refund & Return Policy – PetShopHub

At PetShopHub, your satisfaction is our priority. We want you and your pet to love every product you receive.

Eligibility for Refund We accept refund requests within 14 days of delivery if:

• The item arrived damaged or defective
• You received the wrong item
• The item was not as described

How to Request a Refund

1. Email us at petshophub.store@gmail.com
2. Include your order number and a photo of the issue
3. We will respond within 24 to 48 hours with a solution

Non-Refundable Items

• Items returned without prior contact
• Items damaged due to misuse
• Orders where the delivery address was entered incorrectly by the customer

Exchanges: If you'd like to exchange an item, please contact us and we'll do our best to help. 

Refund Processing Once approved, refunds are processed within 5 to 10 business days to your original payment method.

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